plus77 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by plus77 ("the Platform," "we," "us," or "our") in connection with the website at plus77.bio and all associated services, including account registration, gaming activity, payment processing, customer support interactions, and marketing communications (collectively, the "Service").

plus77 is committed to protecting the privacy and security of your personal information. This Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have over your own data. It is written to comply with Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines — and its Implementing Rules and Regulations as administered by the National Privacy Commission ("NPC").

By accessing or using the plus77 Service, creating a player account, or interacting with the platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Service.

2. Data Controller Information

For the purposes of Philippine data protection law, plus77 acts as the personal information controller ("PIC") in respect of personal data collected through the Service. The Data Protection Officer ("DPO") appointed by plus77 is responsible for overseeing compliance with this Policy and applicable data protection regulations. For data-related enquiries or to exercise your rights, contact us at the address provided in Section 14.

3. Personal Data We Collect

3.1 Registration and Identity Data

When you create a plus77 account, we collect the following personal information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify the minimum age requirement of 21 years)
• Philippine mobile number (used as account identifier and for OTP verification)
• Email address
• Username and encrypted password
• Residential address in the Philippines

3.2 KYC and Verification Data

Prior to processing your first withdrawal, plus77 is required by applicable regulations to verify your identity. We collect:

• A copy or scan of a valid Philippine government-issued identification document (PhilSys ID, driver's licence, passport, UMID, SSS ID, PRC ID, or Voter's ID)
• A real-time selfie photograph as directed during the KYC verification process
• For high-value accounts: proof of address and source-of-funds declaration documentation

3.3 Financial Data

To process deposits and withdrawals, we collect:

• GCash or PayMaya account number (mobile number linked to the e-wallet)
• Bank account details (account name and number for BPI, BDO, or Metrobank transfers)
• Transaction history — amounts, timestamps, payment method, and reference numbers

plus77 does not store full card numbers or CVV codes. Payment card processing, where applicable, is handled exclusively by PCI-DSS compliant third-party payment processors who do not share full card data with us.

3.4 Gaming Activity Data

We record detailed logs of your gaming activity on the platform, including: games played, bet amounts, game outcomes, session duration, and bonus usage. This data is used for account management, dispute resolution, fraud prevention, and regulatory compliance reporting.

3.5 Technical and Device Data

We automatically collect certain technical information when you access the Service, including: IP address, device type and model, operating system, browser type and version, preferred language settings, referring URLs, and session timestamps. This data is used to ensure platform security, detect fraudulent access patterns, and improve platform performance.

3.6 Communications Data

When you contact plus77 customer support via live chat, email, or SMS, we retain a record of those communications — including the content of messages and the timestamps — for quality assurance, training, and dispute resolution purposes.

4. How We Collect Your Data

plus77 collects your personal data through the following channels:

• Directly from you: During account registration, KYC submission, payment processing, form submissions, and support interactions.
• Automatically: Through server logs, cookies, and device fingerprinting technologies as you interact with the platform.
• From third parties: Identity verification providers, payment processors, and fraud detection services may share data with us in the course of verifying your identity or processing transactions.

5. Legal Bases for Processing

plus77 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil the Service Agreement between you and plus77 — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine law and PAGCOR regulatory requirements — including KYC verification, anti-money laundering checks, and data retention mandates.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving the Service, where such interests are not overridden by your privacy rights.
• Consent: For marketing communications and optional data uses not required for contract performance — where we rely on your express consent, you may withdraw it at any time.

6. How We Use Your Data

plus77 uses your personal data for the following purposes:

• Creating and managing your player account
• Processing deposits and withdrawal requests in Philippine Peso
• Verifying your identity and age (21+) as required by applicable law
• Delivering gaming content, live dealer feeds, sports betting services, and other platform features
• Detecting and preventing fraud, money laundering, bonus abuse, and unauthorized account access
• Providing customer support and resolving disputes
• Complying with PAGCOR regulatory requirements and responding to lawful requests from Philippine authorities
• Sending transactional notifications — deposit confirmations, withdrawal updates, OTP messages, security alerts
• Sending promotional communications about plus77 offers and bonuses, where you have opted in or where permitted by law
• Conducting platform analytics to improve game performance, interface usability, and player experience
• Enforcing the platform's Terms & Conditions and Responsible Gaming policies

7. Sharing and Disclosure of Data

plus77 does not sell, rent, or trade your personal data to unrelated third parties. We share data only in the following circumstances and only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank — to process deposits and withdrawals in your name.
• Identity verification providers: Third-party KYC service providers who assist in verifying the authenticity of submitted identification documents.
• Fraud and AML detection services: Providers of anti-fraud and anti-money laundering screening tools used to protect the platform and its players.
• Game technology providers: Licensed game studios and live casino operators whose content is integrated into the plus77 platform may receive anonymized session data for game performance auditing.
• Regulatory authorities: plus77 is required to disclose player data to PAGCOR and other competent Philippine government authorities upon receipt of a lawful request or court order.
• Law enforcement: Where required by Philippine law or where disclosure is necessary to prevent or detect criminal activity, including money laundering and fraud.

All third-party data processors engaged by plus77 are bound by data processing agreements that require them to handle personal data in a manner consistent with this Policy and applicable Philippine privacy law.

8. Cookies and Tracking Technologies

plus77 uses cookies and similar tracking technologies on its website to provide core platform functionality, maintain your session while logged in, and gather analytics data about how the Service is used. The categories of cookies used include:

• Strictly necessary cookies: Essential for site login, session management, and security functions. These cannot be disabled without impairing core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — including pages visited, session duration, and error events. This data is aggregated and used to improve the Service.
• Preference cookies: Store your language preferences and display settings between visits.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your plus77 account. plus77 does not use third-party advertising or retargeting cookies to serve you advertisements on other websites.

9. Data Security

plus77 implements a multi-layered approach to protecting your personal data:

• All data in transit is encrypted using TLS 1.3 with 256-bit AES encryption.
• Passwords are stored using a one-way cryptographic hash function — plain text passwords are never stored or accessible to platform staff.
• KYC documents and sensitive personal data are stored on access-controlled servers with restricted staff access on a strict need-to-know basis.
• Regular security audits and penetration testing are conducted to identify and remediate vulnerabilities.
• Login anomaly detection systems alert players via SMS when account access from an unrecognised device or location is detected.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, plus77 will notify the affected players and the National Privacy Commission of the Philippines within the timeframe prescribed by the Data Privacy Act and its Implementing Rules.

10. Data Retention

plus77 retains your personal data for the following periods:

• Account and identity data: For the duration of your account and for a period of five (5) years following permanent account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction and gaming activity records: A minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• KYC documents: For the duration of the account and five (5) years after closure, or longer if required by regulatory direction.
• Support communications: Two (2) years from the date of the interaction, unless the communication relates to an unresolved dispute.
• Technical and device data: Ninety (90) days for server access logs, unless required for longer retention in connection with an active security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with plus77's data destruction procedures.

11. Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by plus77:

To exercise any of the above rights, contact the plus77 Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may request verification of your identity before processing certain rights requests to ensure we are disclosing or modifying data only to the account holder.

12. Children and Minors

The plus77 Service is strictly intended for adults aged 21 years and above. plus77 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete the relevant data and close the associated account. If you are a parent or guardian and believe your child has registered on the platform, please contact us immediately at [email protected].

13. Changes to This Policy

plus77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, the introduction of new services, or changes in applicable Philippine law. Material changes to this Policy will be communicated to registered players via their registered email address or mobile number at least seven (7) days prior to the effective date of the change. The "Last Updated" date at the top of this document will reflect the most recent revision. Continued use of the Service after the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by plus77, please contact our Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your logged-in plus77 account dashboard
• FAQ: Common questions answered on the FAQ page

For unresolved data privacy complaints, you may contact the National Privacy Commission of the Philippines. plus77 will cooperate fully with any NPC investigation or enquiry.

This Privacy Policy was last updated on 1 June 2026 and supersedes all prior versions of the plus77 Privacy Policy.